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We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services. People, who were deprived of their liberty, were done so in accordance with the requirements of the Mental Capacity Act 2005. People had a mixed opinion of the meals that they received although families felt it to be sufficient.
Everyone we spoke with told us The Willows was now a more homely place to live. We have identified continuing breaches in relation to the management of infection prevention and control and the governance of the service. People's relatives and staff felt the service was managed well and the management were approachable. Relatives told us they were kept informed of their loved one’s wellbeing and consulted with when decisions were made about their loved one's care and treatment. They also felt their loved ones were cared for by kind and caring staff who kept them safe.
Care provided
Visiting professionals were not screened for signs of COVID-19 or asked to produce evidence of a negative test and infection prevention and control policies were not reflective of current guidance. We found walls, floors and equipment in some bathrooms were still in a poor state of repair. Unclean items such as hairbrushes and cutlery were accessible to people and a cupboard containing items that could cause harm if ingested was left unlocked. An electrical installation inspection report of lights and sockets completed 3 February 2021 identified nine issues that needed addressing but no remedial action had been taken or planned.
People told us they felt safe living at the service and family members were confident their relatives were kept safe. Risks that people faced were identified and assessed and measures put in place to manage them and minimise the risk of harm occurring. Staff showed a good understanding of their roles and responsibilities for keeping people safe from harm. Medicines were managed safely and people received medication at the right time. The environment was safe and people had access to appropriate equipment where needed. Risks to people had been identified and assessed with guidance in place for staff to follow to ensure people did not come to harm.
Senior Living Communities near Chesterfield, MO
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. They all told us they thought they had enough staff to meet the needs of the people who used the service. Two of them told us that they were always very busy but the needs of the people who lived at the home were always met on a daily basis. Staff also told us they always had the opportunity to have a meal break.
We have identified breaches in relation to infection prevention and control, the governance of the service and staff training and support. Staff had not received the induction, training and support they needed to deliver safe, effective care and fulfil their role. The overall rating for this service is ‘Inadequate’ and the service is therefore in ‘special measures’. This means we will keep the service under review and, if we do not propose to cancel the provider’s registration, we will re-inspect within six months to check for significant improvements. We are mindful of the impact of the COVID-19 pandemic on our regulatory function.
Willows at Brooking Park
The last inspection of the service took place on the 20 and 21st August 2015 and at the time the service was meeting the regulations we assessed. People had medication as required and these were recorded and administered correctly. However, some medications such as creams and thickening agents were not stored in accordance with good practice guidance which placed people at risk of harm. People lived in an environment which required repair and refurbishment in order to fully meet their needs. There are three separate units, each of which has some separate facilities such as bathrooms and sitting areas.
We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so. Established in 1994 and experts in dementia care, the Willows is a family run care home located in Blacon, a residential area in the City of Chester. The staff at the home pride themselves in consistently maintaining this excellent standard.
Registration summary
This meant there was a risk of inappropriate care being delivered where a staff member did not know the person well. The provider had begun a consultation with people using the service and their relatives about the safety and security of their rooms. However, people’s wishes were not always respected and signs placed on doors did not afford privacy or respect.
Residents at The Willows can also go on our regular trips to places like shops, garden centres and the local park, with an on-site minibus for transport. Residents dining in their own room have their food presented to same standard as elsewhere. Description Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch. There is an open door visiting policy and families and friends are always welcome. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice.
This was particularly where people were supported in bed or required assistance during meal times. This service will continue to be kept under review and, if needed, could be escalated to urgent enforcement action. This will lead to cancelling their registration or to varying the terms of their registration. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Audits had not always been completed or been used to effectively drive improvements in the quality and safety of the service people received. Records had not been accurately completed, kept up to date or stored securely and staff did not feel listened to. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively . This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
A move may provide a whole new lease of life, but a wrong choice can be difficult to undo. Our site provides information about every retirement scheme, development or village in the UK, to help you make the right choice. Residents of our retirement community feast like royalty in our private dining room. For extracts, read the latest CQC inspection for The Willows Nursing Home. The service is provided on ground floor level and is easily accessible for disabled individuals.
From the moment a person decides to move into the Willows, we know how vital it is to get to know them, their needs, likes & dislikes, and hobbies & interests. The Home itself has been purpose designed, built and equipped to provide safe, secure and comfortable accommodation. We pride ourselves in the quality care we provide and “Care with Dignity” are our watchwords. This drives every aspect of our approach in setting the high standards of service we provide in meeting the everyday needs of the people we care for. Operating since 1994, the Willows is one of a group of three family owned and run care homes, and it is where we provide our consistently high quality care. Being family run, we engender a “family” ethos into the operation and atmosphere of the home, which makes it feel like “home” to the people we care for.
We instructed the registered provider to meet all relevant legal requirements by 27 July 2015. The registered manager had a process in place to ensure the recording of accidents, incidents and risks to people’s health and safety. And there is still a rating of inadequate for any key question or overall rating, we will take action in line with our enforcement procedures. This will mean we will begin the process of preventing the provider from operating this service.
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